How fast is your digital org?
Find out where your organization stands on the CPD journey. It’s free.
Are you CPD certified?
Become a CPD trailblazer, visionary and evangelist in your org. Learn how to iterate with speed and confidence in just one hour. It’s free.
Do you know the three habits of CPD?
Download and share the free worksheet with your colleagues.
CPD CERTIFICATION
Master the startup mindset with the wisdom of a tech giant
CPD Foundations is your first step to understanding what it takes to lead in the digital economy. Learn the 3 habits used by the biggest — and fastest — leaders in the business world. Get a sneak peak here!
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Why CPD
Big techs are surging ahead in customer experience. Is your digital operation supercharged?
When agile revolutionized the software industry years ago, it became mainstream in product development by helping teams deliver code more quickly and with less waste through shorter cycles, enabling iterative and continuous delivery.
Yet development-driven approaches like agile demand guesswork. Too often, teams are stuck ranking product features in the backlog based on feasibility rather than desirability – are these products truly solving customer problems? How many product leaders have battled with stakeholders over what to prioritize because issues aren’t quantified or they can’t isolate root cause?
CPD instills confidence in your digital operation, and seeks broader participation. For CPD to be successful, the entire digital org – from product, design, UX, dev, ops, VoC, call center, business and executive teams – should be aligned. The more people who understand and practice CPD, the more successful you – and your organization – will become.
So why CPD? Because you need more than just speed. You need a customer-centric approach that lets you iterate with confidence. You have limited resources, so you need a framework that helps you assess the value of product opportunities so you stop wasting time on the wrong ones – and start prioritizing the right ones.
WHAT IS CPD?
A better and faster way to operate, with alignment and customer empathy at the heart.
To build great digital products, you need not just speed, but the ability to constantly learn and understand your customer — how they use your products and services and their needs — at an organizational level.
But it’s not easy – the organizational barriers to achieving cross-team alignment, speed and customer-obsession are numerous. How can you release code hundreds or thousands of times a day like Google and Netflix?
Continuous Product Design is a cross-team approach to building better digital products faster — based on a shared, quantified, and continuous view of customer signals.
CPD helps your organization detect those high fidelity signals most others are blind to – and go beyond black and white metrics to see shades of grey and color for the first time.
ASSESS YOUR CPD MATURITY
Where’s your org on the CPD curve?
You need a clear roadmap for success – where are you now and where are you going – on the digital maturity curve?
Introducing the CPD maturity model – the first of its kind to focus on Continuous Product Design. In just 10 minutes, you can find out where you stand on the CPD journey, and what you can do to improve your organizational maturity.
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GET CERTIFIED
Emerge as a CPD leader in your org – in just one hour.
Welcome to CPD Foundations, a free digital leadership certification in Continuous Product Design. It’s geared for busy enterprise digital leaders like you.
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Who it’s for:
- Digital execs (CDOs/eCommerce heads)
- UX Leaders
- Product Leaders
- CX/VOC leaders
- Analytics leaders
- Developers/tech lead
- IT and digital operations leaders
What you’ll get:
- Career advancement opportunities
- Internal recognition
- Training and professional development
- CPD badge on your resume/LinkedIn!
What you’ll learn:
- Align teams and build products with customers in mind
- Reduce time to identify opportunities and resolve critical issues
- Optimize products and experiences to achieve greater value and adoption
- Boost revenue and reduce costs
Course Details:
- 15 lessons
- 15 videos
- 2 quizzes
- Approx. 1:00 hour
The 3 habits
To deliver great products and achieve cross-team alignment and customer empathy at scale, there are three habits of CPD you can follow.
These habits are a simple way to remember how to practice CPD – a guide to understanding what it takes to build cultures of customer obsession and cross-team alignment.
The following are three habits of Continuous Product Design:
Proactive Discovery
Automated detection of customer behaviors, intents, and struggles.
Quantified Empathy
Visualize customers’ experiences and quantify impact at scale.
Customer-Centric Prioritization
Align teams faster with a single version of customer-centric truth.